Privacy Policy
Last updated: August 2026
At Scentora by Zoventra ("we", "our", "us"), your privacy matters to us. Every piece of information you share — whether it's for signing in, placing an order, or leaving a review — is handled with care, and this page lays out exactly what we collect, why we collect it, and how it's kept safe.
Information We Collect
- Account information: When you sign in using Google or Facebook, we receive your name, email address, and profile picture from that provider.
- Order details: Name, phone number, delivery address, and order contents, provided when you place an order.
- Wishlist & reviews: Products you save to your wishlist and any reviews you submit on our site.
- Usage data: Basic analytics such as pages visited and interactions, collected via Google Analytics.
How We Use Your Information
- To create and manage your account
- To process and fulfil your orders via Cash on Delivery, including order confirmation over WhatsApp
- To maintain your wishlist and order history
- To display your name on reviews you choose to submit
- To improve our website and product offering
Third-Party Services
We use the following trusted third-party services to operate our site:
- Google Firebase — authentication, and secure storage of your account, wishlist, and order data
- Google Sign-In & Facebook Login — to let you sign in securely without creating a separate password
- Google Analytics — to understand site traffic and usage patterns
- WhatsApp — to confirm and coordinate order delivery with you directly
These providers may process your data under their own privacy policies.
Data Storage & Security
Your data is stored securely using Firebase (Google Cloud infrastructure) with access restrictions in place. We do not sell your personal information to third parties.
Your Choices
- You can sign out at any time from your account menu.
- You can remove items from your wishlist whenever you like.
- You can request deletion of your account data by contacting us below.
Cookies
We use minimal cookies/local storage to remember your cart, theme preference, and login session. These are used only to improve your experience on our site.
Children's Privacy
Our services are not directed at children under 13, and we do not knowingly collect data from them.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.